Refund Policy

Springs People is committed to delivering high quality, people centred services that add genuine value. This Refund Policy sets out how we manage refunds in a fair, transparent and practical way.

1. Consultancy, Training and Coaching Services

Refunds are generally not provided once consultancy time, training or coaching sessions have taken place, as the value is delivered through time, expertise and preparation.

However, if a client feels that a service has not met the agreed standards, we encourage them to contact us directly at info@springs-people.com so that we can review the situation with care and provide an appropriate resolution.

2. Pre booked Sessions

For individual sessions, meetings or coaching appointments:
• Sessions cancelled with more than 24 hours notice will not incur any charge.
• Sessions cancelled with less than 24 hours notice will be charged in full and are non refundable.
• Non attendance without notice is also charged in full and is non refundable.
• Exceptions may be considered in genuinely exceptional circumstances.

3. Membership Plan

Membership fees are paid monthly in advance and are non refundable once the monthly cycle has begun. This includes:
• Consultancy hours included in the membership
• Access to materials, tools and resources
• Priority support associated with the plan

If a client wishes to cancel, they may do so with thirty days written notice, and no further payments will be taken after the notice period.

4. Digital Materials and Toolkits

Digital resources, templates and toolkits provided as part of a service or membership are non refundable once accessed or downloaded, due to their immediate and irreversible nature.

5. Service Packages

For fixed fee packages or project based work:
• Refunds may be considered only if no work has commenced
• Once planning, preparation or delivery has begun, fees become non refundable
• Any unused hours within a fixed package cannot be refunded but may be reallocated where agreed

6. Service Quality Concerns

We are committed to continuous improvement and welcome feedback. If you have concerns about any aspect of your service, please contact us directly. We will review the matter promptly and provide a constructive and fair resolution.

7. How to Request a Refund or Raise a Concern

Please contact:
info@springs-people.com
Include your name, organisation, the service in question and a brief description of your request. All enquiries will be handled with care, professionalism and confidentiality.