Privacy Policy
Springs People is committed to safeguarding your personal information and ensuring that your data is managed responsibly, securely and transparently. This Privacy Policy explains how we collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant e-privacy and cookie regulations.
By using our website or engaging with our services, you agree to the practices described in this policy.
1. Who We Are
Springs People is a HR Consultancy providing consultancy, training, coaching and people advisory services.
If you have any questions about this policy or how your data is handled, please contact:
info@springs-people.com
2. Information We Collect
We collect personal and organisational data that enables us to deliver our services effectively. This may include:
a. Personal Information
• Name
• Email address
• Phone number
• Job title
• Contact preferences
b. Business or Organisational Information
• Company name
• Business address
• Organisational structure
• HR and people related information shared during consultancy
c. Session and Service Information
• Notes from coaching or consultancy sessions
• Documents shared for review
• Attendance information for training sessions
d. Website and Cookie Data
• IP address
• Browser type
• Device information
• Pages visited
• Session duration
This information is collected through cookies, analytics tools and user interactions with the website.
e. Payment Information
• Transaction and invoicing details (processed via secure third party providers)
We collect only what is necessary for service delivery.
3. How We Use Your Data
Your information may be used to:
• Deliver consultancy, training or coaching services
• Provide access to toolkits, resources and materials
• Manage your membership or client account
• Respond to enquiries or provide support
• Book sessions or schedule meetings
• Send service updates or relevant communications
• Understand website usage and improve visitor experience
• Meet legal, regulatory or contractual obligations
We operate under strict confidentiality and only process personal data for legitimate and necessary purposes.
4. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
• Contract: To deliver services you have requested
• Legitimate Interest: To manage and develop our services
• Consent: When you agree to receive marketing communications
• Legal Obligation: Where data is required to comply with UK law
5. How We Store and Protect Your Data
We take data security seriously and use appropriate technical and organisational measures to protect your information. These include:
• Secure cloud storage with restricted access
• Encryption and password protection
• Regular reviews of data protection processes
• Confidential handling of all client documents
We never sell your data.
6. Data Sharing and Third Parties
We do not share your information with third parties for marketing.
We may share data with trusted service providers who support our operations, such as:
• Secure cloud hosting providers
• Payment processors
• Invoicing or accounting systems
• Email or scheduling platforms
All third parties are required to comply with UK GDPR and maintain high security standards.
7. Data Retention
We retain personal information only for as long as necessary:
• Client related data: generally up to 6 years for legal and contractual purposes
• Session notes and consultancy materials: as long as required for service continuity
• Website analytics: typically 12 to 26 months
• Contact details: until consent is withdrawn or the relationship ends
Data is securely deleted once retention periods expire.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal information:
• Right to access your data
• Right to request corrections
• Right to request deletion where appropriate
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
Requests will be responded to promptly and respectfully.
Contact: info@springs-people.com
9. Cookies Policy
Our website uses cookies to enhance your browsing experience and to understand how visitors use the site.
a. What Are Cookies?
Cookies are small files stored on your device that help websites run efficiently.
b. Types of Cookies We Use
• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use the site
• Performance cookies: Improve site experience
c. Managing Cookies
You can control or disable cookies via your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.
10. Marketing Communications
We will only send marketing emails if you have given consent.
You may withdraw consent at any time by contacting info@springs-people.com.
11. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their content or privacy practices and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal changes or service updates. Any revisions will be published on this page.
13. Contact Us
To request further information or exercise your data rights, please contact:
info@springs-people.com